Your Questions Answered
Explore our frequently asked questions to find the answers you need about our services.
FAQs
Find answers to your most pressing questions
about our health insurance services below.
What is health insurance?
Health insurance is a contract that provides financial coverage for medical expenses. It helps protect you from high costs associated with healthcare. By paying a premium, you gain access to a network of healthcare providers.
How to file a claim?
To file a claim, gather all necessary documents such as bills and medical records. Submit these documents through our online portal or via mail. Our claims team will review and process your claim promptly.
What does coverage include?
Coverage typically includes hospital visits, preventive care, prescription medications, and emergency services. Specific benefits may vary based on your chosen plan. Always review your policy for detailed information.
Can I change plans?
Yes, you can change plans during the open enrollment period. Additionally, certain life events may qualify you for a special enrollment period. Contact our support team for assistance with plan changes.
What is a deductible?
A deductible is the amount you pay out-of-pocket for healthcare services before your insurance kicks in. Higher deductibles often mean lower monthly premiums. It’s important to understand your deductible to budget for healthcare costs.
Still have questions?
Reach out to our support team for assistance.
